Remote programming of your payment systems with Nebular
15 Mar
2021

Coges carries on the update of Nebular connectivity platform, the complete solution for a remote control and management of your vending machine. For all Nebular customers now it’s available the new function for parameter remote programming: Online VisualProgrammer. This function brings the functions of the appreciated programming software of Coges payment systems online, without the need for programming accessories such as the E.C.S. Programmer, the K4U Analyzer Terminal and the Program-Key service keys above all without the need to physically switch on the machine in the location. Online VisualProgrammer permits to read and change the programming parameters of the payment system on the Nebular portal – price settings included – and to send them later to the system by remote. It is also possible to read the parameters from a system connected to Nebular, to change and then send them to one or more connected systems. Finally it is possible to decide to apply the price changes immediately or to wait that a data recording is carried out: in this case, the changes will be automatically applied after the recording.

The remote programming of the operation parameters of the payment system meets the needs of the vending Operators, especially in a moment when each intervention of the personnel by a location shall be planned and agreed upon with the customer because of the anti-COVID-19 security and prevention rules. Online VisualProgrammer permits not only to save on the cost of programming accessories, but also to optimize time and as a consequence costs for update intervention: thanks to Nebular the technician will be able to intervene on many systems in different locations directly from his workplace, without unnecessary transfers.

Online VisualProgrammer further enhances the range of functions offered by Coges Nebular platform: from the data recording, which includes alarms, temperatures and real-time information on sales and recharges, to the management of the product stock, from the possibility to update the coin and bill database to the firmware update, from the refunds of the MyKey credit to the management of the transactions on the single keys.  All our technologies are realized to make your locations more reliable and flexible and they develop constantly with this aim.  Nebular is no exception and represents an open payment platform which, at the same time, permits the preparation for payment by credit cards, Coges apps and apps belonging to third party.

Nebular is integrated with the main European software management systems and can be accessed 24h/7d where a control dashboard for your payment systems is available whenever you need.

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Creos: a Bill Validator ready for the most difficult locations
08 Mar
2021

Coges desires to inform his Customers that some important technical changes have been implemented in Creos Bill Validator during the last months, with the aim to further improve its performances and reliability. These changes come from the analysis of the product life and have already been implemented in all the Validator’s models which are currently manufactured.

By observing the Bill Validators installed in locations with serious environmental conditions, such as very dusty workplaces or production areas of heavy industry, we  found out that some Operators increase the frequency of their maintenance interventions.” – reports Giovanni Riva, Coges Customer Service Manager – “Generally they are limited to short stops finalized to the Validator cleaning, which in normal locations are not necessary; but we decided to intervene to further reduce this possibility.

Creos Validator was designed to offer a bill acceptance at the maximum reliability levels for the vending market and to allow a high degree of use of the Validator even in stressed and enduring conditions. The attention of Coges R&D Dept. mainly focused  on the strengthening of the anti-fishing device, on the optics and on the dragging mechanisms.

Taken one by one, the new mechanical and electronical changes can slip out in the daily use of the product. ” –  highlights Matteo Pegoraro, Coges R&D Manager – “On the whole, however, they contribute to decrease more than 50% of cleaning internal interventions of the Bill Validator, also in the more extreme locations. It is a significant result, which for our Customers translates into less operative stops and lower management costs, which are particularly important in this period, when every exit to the Customer’s location shall be valued carefully.

The current changes are a result of a specific attention to the Customer’s needs, which go beyond the product sale. The strengthening of the anti-fishing device permits a reduction of the maintenance needs thanks to the minor impact to the environmental conditions on the Validator’s operation and on the possibility of dust and dirt accumulation.  The dragging flow reduces the effort of the motor and increases the bill grip, thanks to the increase of the motor couple which optimise the performances and guarantee some constant operative conditions.

This means that the Customer will have a more reliable product also in some difficult environments and with a higher operation autonomy. Thanks to the experience on the field and to the precious feedback received from the Customers, Coges makes a constant monitoring and refinement of the performances of its products, by remaining a reliable reference for the ongoing evolution in the vending world.

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Coges Pay4Vend app takes part to the UXChallenge 2021
15 Feb
2021

Coges announces its attendance to the UXChallenge venture with the Pay4Vend app, which will be held in Trento from 15th up to 19th February 2021. The UXChallenge is born with the aim to improve the user experience (UX) of digital products, selected from a small group of participating companies. The event is organized by HUB Innovazione Trentino and other European partners within the scope of the 200SMEChallenge project of the European Union, with the aim to support the innovation of the companies, particularly as regards the adoption of a product design focused on the user.

Pay4Vend is the product Coges decided to present in this challenge, that is our app for payment on vending machines.“ – explains Fabio Brandellero, Coges Saas Consultant – “Since 2015 Pay4Vend has been one of the preferred applications in the vending world, but in the digital technology field, innovation never stops. Our aim is to get hints coming from external resources of our company in order to value the future evolution of this product, thanks to the specific skills of students and young designers. I’m sure they will surprise us.

The new ideas concerning the selected products for the challenge will be developed by a team consisting of university students and young talented designers during an event which will last 5 days. Instead of the traditional awards for innovation, the UX Challenge permits to supply some prototype solutions to a series of real cases; some real proposals to improve the user experience which could we adopted by the companies involved.

As highlighted by the last Ipsos survey commissioned by Confida, the simple use is the main satisfactory item among the vending users. If the smartphone apps and other smart payment methods are moderately underused in the vending sector, it is truth that the interest for the new contactless payment methods is very high both on the users’ and the Operator’s sides.

This is not the first time that Coges involves young students in the design of its products,” – remembers Matteo Pegoraro, Coges R&D Manager – “but it is the first time we take part to a public challenge context, focused on digital products. It’s essential that some young open-minded people, discuss these types of products, that are more and more important for Coges.”

 The Italian company takes part to the UXChallenge convinced that during this phase of the vending history, the technological innovation shall be oriented to the usability and the end-user experience, as regards both the vending machines and the payment systems. The design of smart vending solutions, more and more connected and careful of the consumer habits is the main way for the evolution of our sector.

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Coges was chosen by SERIM for the cashless vending in Milan!
02 Feb
2021

Coges is proud to announce that SERIM chose Coges as a supplier for some vending systems for the City of Milan. The installation foresees the activation of 400 Coges Engine cashless systems equipped with a 4G connection module and a PMT Nebular Pay Credit Card Reader to be completed within the first months of 2021. The systems will be installed inside some schools, offices and public buildings of the Lombard County Seat.

“This configuration represents a unique and revolutionary event for the Italian vending, because most part of the systems will be installed without any device for the cash validation and will work only with the MyKey key and physical or virtual credit cards” observes Mario Majo, Coges Commercial Director “It will be the greatest installation of pure cashless systems in Italy in a moment of institutional thrust as regards electronic payments.”

SERIM is a top 10 company in the Italian vending sector with about 50 Euro millions of yearly revenue and it is a key member of the Coven consortium. SERIM involved Coges in this project of high strategic and symbolic value at the end of a long negotiation. It involved many company’s positions: from the Sales Dept. to R&D one, with the help of the Customer Service; the aim was to answer to the needs of SERIM in an excellent way, considering the high-profile opportunity was given to Coges.

One of the most appreciated aspects by the consumers who purchase a product from a vending machine is its easy use and the PMT Nebular Pay Credit Card Reader will guarantee to the users an immediate experience: to make the payment it is enough to move the credit card or the smartphone near to the Reader.

The payment with virtual cards doesn’t require any app download. Nebular Pay is compatible with all the credit and debit credit card circuits (Visa, Mastercard, VPay, Maestro, American Express…) and the virtual electronic wallets (Google Pay, Apple Pay, etc.), which foresee a rapid cash transfer on the Customer’s bank account. In addition to the direct purchase of products from the vending machine, the Nebular Pay Reader will allow the end user to recharge the credit on his own MyKey key. Thanks to the Nebular connectivity service, the payment solution requested by SERIM will also permit to the Operator to benefit from an online technical portal with some functions: product stock management, remote firmware and database update of the payment systems, remote refund of the credit on key and much more.

“The elimination of cash will not be a problem for the end user” – adds Majo – “Italy is moving rapidly as regards cashless payment and this year there will be an additional acceleration of this trend thanks to the demand of more hygienic and sure payment methods, due to the Coronavirus. Surely this is a challenge for us and we are proud that SERIM made this choice; we believe that Milan is the ideal lab-territory for this innovation.”

With this solution Coges and SERIM intend to be pioneers in the development of digital applications for vending; a partnership based on a mutual trust which will be an important step for the evolution of our sector.

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Christmas holidays 2020
16 Dec
2020

We would like to inform you that Coges will be closed during Christmas holidays from Christmas Eve till the 6th of January 2021 included.

For any technical urgency you can call Davide Rossato (dial +39 392 131 9115) available the: 28th, 29th and 30th December 2020 and the 4th, 5th January 2021 during the following hours 9am-12pm and 2pm-5pm.

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Conjugate the advantages of a mobile solution with the practicality of the physical key
10 Nov
2020

During the last years the mobile payment solutions have found an increasing success in the vending world as well: there are many applications which permit to purchase some products on the vending machine by paying with the smartphone. The advantages of this technology are many, starting from the possibility of transforming the smartphone that the user has in his pocket in a support for payment. Furthermore, by means of the apps for payment the Operator can build a bidirectional communication channel with the user, make himself know, receive or send messages. Finally the payment apps,  go generally  with the tools of the  Backoffice which offer to the Operator the possibility of monitoring the purchases and the credit recharges, of planning some promotions or discounts and in general of collecting information on the purchase habits of the users, to feed the marketing experts in order to improve the sale performances.

The applications for smartphone, however, have some limits which cannot always be overcome. In many locations it is not allowed to take the smartphone during the coffee break or it is not practical: just think about the school or to the manufacturing departments of the industry. Some apps can need a phone coverage in order to function (this is not the case of Pay4Vend) and this is not available everywhere. The apps themselves, as much as they are well-designed, can be unavailable for all the models and the versions of the operating systems for smartphone and offer a user experience less immediate compared to the traditional supports. In all these cases both the user and the Operator will find themselves to regret the simple use of the classic rechargeable key, even if they don’t want to renounce to the advantages of the digital technology.

Nevertheless there is a system to get the best of the two worlds: the practicality of a cashless key and the connectivity of an application. As a matter of fact Coges has designed a new generation of MyKey keys as a contact point between the physical support and the digital experience, thanks to the original possibility of accessing a web showcase (product waiting for a patent). This service extends to the key the typical advantages of the mobile solutions, exploiting at the same time the versatility and the simple use of a support which is present in a widespread way on the market as is MyKey key. In which way?

The web showcase of the new MyKey keys is a page dedicated to the Operator, where the user can enter with his smartphone by means of a QR code and register as he would do on an app. By opening a web showcase, the user could display a digital version of the label normally present on the vending machine, with the phone number and the e-mail address for contact, always updated and available for the Customer. Each web showcase is a different page from the others, with the logo and the colours chosen by the Operator: the brand and the trademark of the business management are highlighted also thanks to the parallel laser etching of the Operator’s logo on the MyKey keys.

The maximum potential of the web showcase reveals in the integration with Nebular, Coges platform to connect the payment system of the vending machine to the Internet network. Nebular permits to the Operator to make a firmware remote update of its systems and the coin and bill database, to detect some alarms and accounting data, to program the operating parameters and to manage the product stock with a simple planogram.

In the locations where the vending machines are connected to the Nebular platform, the access to the web showcase will offer to the registered user the same functions which he could find on the app: display its own credit on the key, send a feedback on the products, on the vending machine or the service, look up the log of the consumptions or send directly a message to the Operator. In case of the web showcase these functions can be accessed not only by smartphone, but also by a desktop computer or tablet; furthermore, as this is a web-based service, they are available for any model of phone and don’t need for complex updates on the Operator’s side.

Even in this case, as it happens for the apps, all the transactions carried out by the user with his MyKey key are registered on the web portal: in this way the Operator can access an updated registration of his users and can see the amount of purchases and recharges, analyze his sale data and plan some marketing strategies  and focused promotions. If an Operator intends to exploit the big data in order to survey the consumption of his customers, analyze the behaviours and implement some more  effective marketing strategies to increase the sales, he will find on Nebular all the data he needs. In the daily operation, the Operator has access to all the messages received by the users to intervene in a fast and precise way where it is necessary a maintenance or a restore of the product stock and can answer to the requests of the single user also by sending the refund or a bonus to a specific MyKey key.

For the customers who use the Nebular platform, the web showcase requires only an activation contribution for the etching of the logo on the keys, without additional monthly fee or update costs.  If you don’t want to renounce to the practicality of the key, but you desire to improve the service offered to the users with an interactive application which is always connected, contact your Coges area manager and find out how to customize the new MyKey key and activate the web showcase.

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Nebular expands its functions with the new LAN-WIFI kit
02 Nov
2020

Coges adds to its range of accessories for the payment systems a new kit for the connection to the LAN network and the Wi-Fi one, which is compatible with cashless Coges Engine System and Unica Change-giver Coin mechanism. The kit offers a new connection option to the Nebular platform for Vending, perfect above all for the locations  which offer an access to the network via cable or Wi-Fi and for the vending machines where the network connection is already present, for example by means of a router with SIM card installed in the vending machine. In this way the payment system will be able to exploit the existing connection.

The connectivity in the payment systems is more and more requested and appreciated at the moment, also in view of the current needs of distance” observes Matteo Pegoraro, Coges R&D manager. “Thanks to this new accessory we introduce an alternative for all the vending machines which access an independent connection and want to make a network with the payment systems as well, with all the advantages which follow in terms of firmware update, remote credit refund, change of configuration parameters, recording of sale data, real time alarms and much more. The LAN-WIFI kit is conceived for the connection to the Nebular platform, which in this way becomes even more versatile.”

The LAN-WIFI expansion kit offers a valid alternative to the 2G/4G connection, which is currently the more exploited for the connection to Nebular. The kit includes a safety battery pack and is suitable to be connected to two temperature probes and a sensor for door opening.

The new Nebular LAN-WIFI connectivity kit is available in two versions: Engine and Unica. The first is installed inside the Engine plastic shell, the second includes an external shell which is connected to Unica Change-giver Coin mechanism with a direct cable.

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Optimize the vending management by smart working
15 Oct
2020

While the COVID-19 pandemic keeps on arousing worries around the world, the Operator’s company of vending keep themselves busy to face the difficulty of the moment and find out new business solutions.  To work in a “smart” way means to exploit all the advantages offered by the new technologies to adapt to the rapid changes in progress, by reducing the costs and keeping firm the trust of the users: the connectivity is an investment which permits us to be near to the customer even where we can’t go in person in this moment.

Health reasons and economic opportunities suggest, for example, to reduce the frequency and the duration  of the visits to the point of sale of the fillers and the technicians.  To this need answers the integration of the payment systems and Coges Nebular platform, which brings online the technical portal by permitting to intervene by remote on the firmware update of the master system and the peripherals, on the change of prices and parameters and on the coin and bill database. By means of Nebular, available on the online portal or integrated in the main management software, it is furthermore possible to display in real time the sales and the recharges carried out on the cashless keys, by sending also credit refund by remote in case of missing sale without meeting the user physically. These functions, together with the notification of the alarms and the management of the product stock, permit to the Operators to save on the technical visits and to reduce substantially the time devoted to the visits for filling the vending machines connected.

How to increase, at the same time, the sales on the vending machine? It is necessary to grow the trust of the users and to offer them, together with a service and some quality products, some payment options which make them feel sure. We know that in all Europe the cashless is finding the interest of the consumers: the more intuitive cashless solution is always the MyKey, which in the new embodiment amazes the users with the brilliant colours and involves them with the exclusive customized web showcases with the Operator’s colours and logo. When the vending machines are connected to Nebular, furthermore, the users can display on the showcase their credit and other exclusive functions, while the Operator has some always updated data available on their consumptions and can send some offers and promotions to make them feel more cuddled.

If Coronavirus takes you away from your Customers of from your vending machines, the connectivity of the advanced payment systems permits you to keep them at hand. Contact the nearest Coges dealer to find out the best solution for your needs!

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The need for cashless in the European vending grows, Coges has the suitable solution for you
03 Aug
2020

The recent research carried out by EVA on the vending market informs us that, following the crisis caused by the COVID-19 epidemic, in all Europe is increased the interest in the cashless payment in a significant way:  41% of the Operators foresee a higher request of payment solutions without cash. The reasons are easy to be realized: the news on the media and the fears for the infection have driven the consumers of all the world to limit the use of cash, even at excessive extent – according to somebody – to the real risk. As a consequence the shops and the restaurants are now preferring the use of the POS and the credit cards, both in order to reduce the exposure of their employees and to reassure the customers. In Italy the amount of transactions of electronic commerce increased in April of 80%, according to McKinsey & Company, more than 40% of the business owners affirm that the customers increased the contactless payments.

In the vending market there are different technologies which can satisfy the request of a cashless payment method, which benefit of a higher or lower popularity also because of the consolidated habits in the different national markets. In Italy, both the Operators and the users of the automatic vending machines are widely used to the convenience of the rechargeable MyKey key, the mostly representative product of  Coges catalogue. All know this pocket-size electronic memory, that in its different variations is nowadays a fundamental companion of each coffee break! The operation is extremely simple: the user recharges his personal key by inserting some coins or bills in the suitable validators and uses it till the credit is finished. The MIFARE or LEGIC supports operate in the same way. These devices permit an interaction with the cash delimited in time and limited to the moment of recharge and are therefore enough sure for most of the vending locations.

In the last years the payment by means of applications for smartphone achieved resounding success, which permit to the Operator a higher interaction with the consumer and make available some efficient tools of analysis and a lot of data on the preferences and the consumptions of the users. This solution is another valid alternative to the cash in the phase of fight against the COVID-19. The Pay4Vend Coges app foresees for this reason the recharge both by cash and credit cards: as a consequence the user can limit or even completely avoid the use of the cash for the payment to the vending machine.

In Europe, finally, the use of the credit cards in the vending field was till now limited to the crowded public locations, even though some national markets represent some remarkable exceptions. The current contingency could represent a turning point even for this technology. The users are accustomed to the most frequent use of their credit cards, maybe in a virtualized way on the smartphone or even on the smartwatch. A credit card reader like Coges PMT Nebular Pay could be the ideal product to intercept the new needs also in terms of hygiene or safety: compatible with all the contactless cards, it avoids not only the use of the cash for the payment but also the contact or the insertion of the credit card in the reader, reducing the need for clean or sanitation  of the device. In addition to the purchase from the vending machine, the credit card reader can be used for the recharge of the MyKey keys or the MIFARE supports directly on the machine or by means of dedicated recharge stations.

Rechargeable supports, applications for smartphone, credit cards… Whatever is the future of the vending in Europe, all the forecasts tell us that the cashless will play a more and more important role in the payment solutions. Choose the technology which is most suitable for your locations and for the needs of your customers and contact the Coges dealer or the nearest reference sales person. Expert in cashless for thirty-five years, Coges will always be at your side to support and help you to develop with the most innovative solutions in the market.

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Coges completes its product range with a new Credit Card Reader
22 Jul
2020

Coges launches the PMT Nebular Pay Credit Card Reader into the market, which is ideal in the vending for the electronic payment with contactless credit and debit credit card with the same simplicity of a key and card reader.

Nebular Pay guarantees a user experience of immediate understanding:” promises Mario Majo, Coges Commercial Director, “To make the payment it is enough to near the credit card or the smartphone to the Reader, without entering any PIN or press any button, while the amounts and the messages are displayed on the vending machine. Also for the payment with Apple Pay, Google Pay or Samsung Pay virtual cards it is not necessary to download any application. Our aim is to propose a credit card reader which does not imply a complicated or unusual experience for the user, but which is coherent with the habits we are already familiar to in our everyday life.”

With reduced dimensions and easy installation, the new reader is available in two different versions: for E.C.S. Coges Engine System and for Unica Change-giver Coin mechanism. It does not need of dedicated connectivity (SIM, modem, etc.) because the communication with the bank is guaranteed by the activation of Nebular connectivity service: in this way the connection is directly managed by Coges payment system and all Nebular services are enabled (remote refund, remote programming, remote change of prices and much more).

Compatible with all the circuits of credit and debit credit card (Visa, Mastercard, VPay, Maestro…) and with the virtual wallets (Google Pay, Apple Pay, etc.), it foresees a fast transfer of the money on the bank account of the Customer.

Small and versatile, the new PMT Nebular Pay Reader is suitable for the more specific needs of the market with performances and payment methods alternative to the cash.

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